A Critical Success Factor (CSF) is something that is required to be acheived for a business or organisation to succeed.

CSF need to be: Vital to your success and linked to your Strategy.

For example: Attract and retain new clients / customers.

Critical success factors can be linked with Key Performance Indicators (KPI) in that they can act as a measure of CSF.

Key Performance Indicators

The two could interact as follows:

KPI = Making my Working Capital into positive by increasing revenue by the end of the financial year.

CSF = Providing monthly marketing and sales workshops to your staff.

If you would like to discuss further please contact us:
McNamara and Co - Chartered Accountants, located minutes from the Melbourne CBD
www.mcnamaraandcompany.com.au/contact-us
Phone +61 3 9428 1062
Email admin@mcnamaraandco.com

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